18jili Privacy Policy – How Is Your Personal Data Handled on This Platform?

When you register on 18jili, we collect the personal information you provide directly — including your full name, date of birth, email address, mobile number, and the payment details you use to fund your account. This information is necessary to verify your identity, confirm that you meet the minimum age requirement of 21 years under Philippine law, and ensure that your account is linked to a real, individual person. We do not accept registrations from anonymous or fictitious identities, and all information you submit must be accurate and up to date.

In addition to the information you provide voluntarily, 18jili automatically collects certain technical data when you access the platform. This includes your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious login attempts, and improve the overall experience for Filipino players using both desktop and mobile devices. We may also collect information about the games you play, the bets you place, and the transactions you make, as this data is necessary for the proper operation of the gaming platform and for regulatory compliance.

We do not collect sensitive personal information such as government-issued ID numbers unless you are required to complete identity verification as part of our Know Your Customer (KYC) process. KYC verification may be triggered when you request a withdrawal above a certain threshold or when our compliance team identifies a need to confirm your identity. Any documents you submit for KYC purposes are handled with strict confidentiality and stored securely in accordance with applicable Philippine data protection regulations.

The primary purpose for collecting your personal information is to operate and maintain your 18jili account. This includes processing your deposits and withdrawals, verifying your identity, providing access to games and betting markets, and communicating important account-related updates to you. Without this data, we would not be able to provide you with a functional, secure, and personalised gaming experience on the platform.

We also use your data to comply with our legal and regulatory obligations as a gaming platform operating in the Philippines. This includes maintaining transaction records for anti-money laundering (AML) compliance, reporting to relevant regulatory authorities when required, and cooperating with law enforcement investigations where legally mandated. Your data may also be used to detect and prevent fraud, account abuse, and prohibited conduct as described in our Terms and Conditions.

From time to time, 18jili may use your contact details to send you platform updates, promotional offers, or information about new games and features. You have the right to opt out of marketing communications at any time by contacting our support team at [email protected]. Opting out of marketing messages will not affect your ability to use the platform or receive essential account notifications such as deposit confirmations, withdrawal updates, or security alerts.

18jili does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is yours, and we treat it with the same level of care we would expect for our own information. We will never share your personal details with advertisers, data brokers, or unrelated businesses without your explicit consent.

However, there are limited circumstances in which your data may be shared with trusted third parties who assist us in operating the platform. These include payment processors who handle your deposit and withdrawal transactions, identity verification service providers who assist with KYC compliance, and technology partners who provide the infrastructure that powers the 18jili platform. All third-party service providers are contractually required to handle your data in accordance with applicable Philippine data protection laws and are prohibited from using your information for any purpose other than the specific service they provide to us.

We may also disclose your personal information to government authorities, regulators, or law enforcement agencies when we are legally required to do so — for example, in response to a valid court order, a regulatory audit, or an investigation into suspected financial crime. In such cases, we will disclose only the minimum amount of information necessary to comply with the legal requirement. Where permitted by law, we will notify you of any such disclosure.

As a registered user of 18jili based in the Philippines, you have a number of rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173). These rights include the right to access the personal information we hold about you, the right to correct inaccurate or outdated information, and the right to request the deletion of your data in certain circumstances. You also have the right to object to the processing of your data for marketing purposes and to withdraw your consent to data processing where consent is the legal basis for that processing.

To exercise any of these rights, you can contact the 18jili support team at [email protected] with a clear description of your request. We will respond to all data rights requests within a reasonable timeframe and in accordance with our obligations under Philippine law. Please note that some requests — such as requests to delete account data — may be subject to limitations where we are legally required to retain certain records for regulatory or compliance purposes.

If you believe that your data rights have been violated or that 18jili has not handled your personal information in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy concerns seriously and will cooperate fully with any investigation by the relevant regulatory authority. For general questions about your data or this Privacy Policy, the FAQ page is a good starting point before contacting support directly.

18jili uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 18jili platform is encrypted using secure protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Our servers are hosted in secure data centres with physical and digital access controls in place.

We regularly review and update our security practices to address emerging threats and vulnerabilities. Access to your personal data within the 18jili organisation is restricted to authorised personnel who need it to perform their job functions, and all staff with access to personal data are trained on data protection obligations. Despite these measures, no online platform can guarantee absolute security, and we encourage you to take steps to protect your own account — including using a strong, unique password and enabling any available account security features.

If you suspect that your account has been compromised or that your personal data has been accessed without your authorisation, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action to secure your account. In the event of a data breach that affects your rights and freedoms, 18jili will notify you and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act of 2012.